Projects
My published content is just as varied in subject matter as it is in format.
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Please see below for a comprehensive list of my work that has been published in magazines and websites about subject matters including professional development, technology, current affairs, D&I and wellbeing.
Published research
2022​
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Intellectual property - A Good Practice Guide, Chartered Insurance Institute, January 2022
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2021​
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Using social media professionally and safely, Chartered Insurance Institute, October 2021
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Building a safety net: A guide to income protection, Chartered Insurance Institute, September 2021
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2020
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Mental health - A Good Practice Guide for claims professionals, Society of Claims Professionals, October 2020
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Mental health - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2020
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Mental health - A Good Practice Guide for underwriting professionals, Society of Underwriting Professionals, October 2020
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Surge events - A Good Practice Guide for claims professionals, Society of Claims Professionals. March 2020
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Covering terrorism - A Good Practice Guide for insurance brokers, Society of Insurance Broking, March 2020
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Cyber - A Good Practice Guide for underwriting professionals, Society of Underwriting Professionals, January 2020
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Fraud - A Good Practice Guide for claims professionals, Society of Claims Professionals. November 2020
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2019
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Cyber - A Good Practice Guide for insurance brokers, Society of Insurance Broking, November 2019
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Senior Managers & Certification Regime (SM&CR) - A Good Practice Guide for mortgage professionals, Society of Mortgage Professionals, November 2019
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Subsidence - A Good Practice Guide for underwriting professionals, Society of Underwriting Professionals, October 2019
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Vulnerable customers - A Good Practice Guide for underwriting professionals, Society of Underwriting Professionals, October 2019
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Senior Managers & Certification Regime (SM&CR) - A Good Practice Guide for underwriting professionals, Society of Underwriting Professionals, October 2019
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Subsidence - A Good Practice Guide for claims professionals, Society of Claims Professionals. October 2019
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Disputed claims - A Good Practice Guide for claims professionals, Society of Claims Professionals. March 2019
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Construction materials - A Good Practice Guide for insurance brokers, Society of Insurance Broking, July 2019
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Internal audit - A Good Practice Guide for insurance brokers, Society of Insurance Broking, June 2019
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Dementia-friendly guide for insurers, Chartered Insurance Institute, May 2019
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Burst pipes - A Good Practice Guide for insurance brokers, Society of Insurance Broking, April 2019
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Vulnerable customers - A Good Practice Guide for claims professionals, Society of Claims Professionals. April 2019
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Regulating CMCs - A Good Practice Guide for claims professionals, Society of Claims Professionals. March 2019
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Escape of water - A Good Practice Guide for claims professionals, Society of Claims Professionals. January 2019
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GDPR - A Good Practice Guide for claims professionals, Society of Claims Professionals. January 2019
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Senior Managers & Certification Regime (SM&CR) - A Good Practice Guide for claims professionals, Society of Claims Professionals. January 2019
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Ghost broking - A Good Practice Guide for claims professionals, Society of Claims Professionals. January 2019
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Travel and pre-existing conditions - A Good Practice Guide for insurance brokers, Society of Insurance Broking, January 2019
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2018
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Client money - A Good Practice Guide for insurance brokers, Society of Insurance Broking, November 2018
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Dark web - A Good Practice Guide for insurance brokers, Society of Insurance Broking, November 2018
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Forensic marking - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2018
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Senior Managers & Certification Regime (SM&CR) - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2018
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Car security - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2018
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Vulnerable customers - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2018
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GDPR - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2018
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Insurance Distribution Directive (IDD) - A Good Practice Guide for insurance brokers, Society of Insurance Broking, October 2018
Published articles
​2022
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Non-disclosure - going beyond, The Journal, July 2022
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Generational talent, The Journal, July 2022
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#MentalHealthAwarenessWeek: Creating bespoke and meaningful wellbeing resources for financial advisers, IFA Magazine, May 2022
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ESG - Green future, The Journal, May 2022
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Our duty to consumers, The Journal, May 2022
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Home insurance for policyholders participating in “Homes for Ukraine”, Chartered Insurance Institute, April 2022
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Summary of comment and guidance for insurance and financial planning professionals about the war in Ukraine, Chartered Insurance Institute, March 2022
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Insuring ideas, The Journal, March 2022
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London Market - Leading innovation, The Journal, January 2022
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Social behaviour, The Journal, January 2022
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​2021
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Aviation - Turbulent times for aviation sector, The Journal, November 2021
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Building resilience, Personal Finance Professional magazine, September 2021
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Interview with Sophiya Adam from iCAN, Society of Insurance Broking, July 2021
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Interview with Janet Edey, SOUP board member, Society of Underwriting Professionals, May 2021
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What is an Underwrite Later policy?, Society of Underwriting Professionals, May 2021
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Bridging the gap between customer and insurer, Society of Insurance Broking, April 2021
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Interview with the Insurance Families Network (IFN), Society of Insurance Broking, April 2021
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Promoting health and wellbeing benefits to employees from day one, Society of Insurance Broking, April 2021
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How motor claims are changing, Society of Claims Professionals, April 2021
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Whistleblowing to the FCA, Society of Insurance Broking, March 2021
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Explaining Underwriting Decisions agreement, Society of Underwriting Professionals, March 2021
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Publication of FCA guidance on vulnerable customers, Society of Underwriting Professionals, March 2021
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The future of post-COVID claims, Society of Claims Professionals, March 2021
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Interview with Ajay Mistry, SIB board member, Society of Insurance Broking, March 2021
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COVID claims payments figures announced, Society of Claims Professionals, March 2021
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Regulator highlights the importance of D&I, Society of Insurance Broking, March 2021
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Furlough payments, Society of Claims professionals, March 2021
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Culture change, The Journal, March 2021
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Budget 2021, Society of Insurance Broking, February 2021
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Ghost broking is on the rise, Society of Claims Professionals, February 2021
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Creating workplaces cultures, Society of Claims Professionals, February 2021
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Consultation on Lloyd’s underwriting room, Society of Underwriting Professionals, February 2021
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Holding back the flood, Society of Claims Professionals magazine, January 2021
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New guidance on inclusive design services launched, Society of Insurance Broking, January 2021
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Mental health in a post-pandemic world, Society of Insurance Broking, January 2021
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FCA to cap CMC fees, Society of Claims Professionals, January 2021
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Supreme Court judgment in FCA’s business interruption insurance test case, Society of Insurance Broking, January 2021
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Can bad claims experiences cause customers to leave their insurer?, Society of Claims Professionals, January 2021
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Interview with Tara Waite, CEO of Premium Credit, Society of Insurance Broking, January 2021
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Lloyd’s Environmental, Social and Governance Report 2020, Society of Underwriting Professionals, January 2021
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2020
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Looking back at 2020 on SOUP, Society of Underwriting Professionals, December 2020
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Looking back at 2020 on SOCP, Society of Claims Professionals December 2020
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Looking back at 2020 on SIB, Society of Insurance Broking, December 2020
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10 years of the Equality Act, Society of Insurance Broking, December 2020
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How to avoid double disclosure, The Journal, December 2020
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Mental health - pressure drop, Personal Finance Professional, December 2020
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Independent review of flood insurance, Society of Claims Professionals, December 2020
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Digital claims, Society of Claims Professionals, November 2020
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The importance of being Dementia - friendly, The Journal, November 2020
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Why are customers cancelling their insurance?, Society of Insurance Broking, November 2020
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Navigating electronic placing, Society of Underwriting Professionals, October 2020
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SIB Board reflect on the importance of the broker role, Society of Insurance Broking, October 2020
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New research into the effects of COVID-19 on SMEs, Society of Insurance Broking, October 2020
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New guide on buying protection insurance, Personal Finance Society, August 2020
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Claims, The Journal, August 2020
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A stitch in time, The Journal (pp 30-31), August 2020
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Is AI working for you? Society of Underwriting Professionals, August 2020
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New FCA guidance on vulnerable customers, Personal Finance Society, July 2020
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Protecting the future through digitisation, Society of Insurance Broking, July 2020
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Keeping focus, Society of Claims Professionals magazine, July 2020
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Take good care, Society of Claims Professionals magazine, July 2020
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CII guide: What is signposting?, COVER, July 2020
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Maintaining the payment of financial products during a crisis: Interview with Premium Credit, Personal Finance Society, July 2020
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Understanding the role of the regulator in the time of crisis, Chartered Insurance Institute, June 2020
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Underwriting at home, Society of Underwriting Professionals, June 2020
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Black Lives Matter – Creating better working environments, Personal Finance Society, June 2020
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FCA guidance on assessing product value for insurance firms, Chartered Insurance Institute, June 2020
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FCA provides guidance on maintaining CPD, Personal Finance Society, May 2020
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Mental Health Awareness Week 2020, Chartered Insurance Institute, May 2020
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Are you helping your customers?, Chartered Insurance Institute, May 2020
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Launch of COVID-19 Brokers Community Interest Group, Society of Insurance Broking, May 2020
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Maintaining public trust during a crisis, Chartered Insurance Institute, May 2020
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SM&CR from your living room, Chartered Insurance Institute, May 2020
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The impact of COVID-19 on motor insurance, Society of Insurance Broking, April 2020
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Every mind matters - How to look after your wellbeing, Chartered Insurance Institute, April 2020
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Coronavirus scams on vulnerable people, Chartered Insurance Institute, April 2020
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Keeping insurance in business, Chartered Insurance Institute, April 2020
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BIBA 2020 conference – CANCELLED, Chartered Insurance Institute, April 2020
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FCA's Business Plan 2020/21, Personal Finance Society, April 2020
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Tackling the terror threat, The Journal, April 2020
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ABI’s COVID-19 protection pledges, Personal Finance Society, April 2020
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New risks: Unoccupied properties and remote working, Chartered Insurance Institute, April 2020
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Remaining vigilant: Fraud and cyber prevention, Chartered Insurance Institute, March 2020
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Remote wellbeing - maintaining good mental health at home, Chartered Insurance Institute, March 2020
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Coronavirus - financial protection options, Chartered Insurance Institute, March 2020
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Future learning, Society of Underwriting Professionals magazine, March 2020
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Bridging the gap, Personal Finance Professional, March 2020
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What is open finance?, Society of Insurance Broking, March 2020
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Do you remember… 7 Families?, Personal Finance Society, February 2020
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A day inside a claims office, Society of Claims Professionals, February 2020
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Property flood resilience code of practice, Society of Insurance Broking, February 2020
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FCA update on travel insurance for consumers with medical conditions, Society of Insurance Broking, February 2020
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FCA requires Firm Details to be updated, Personal Finance Society, January 2020
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FCA announce consultation on open finance, Personal Finance Society, January 2020
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New signposting Agreement on access to protection insurance, Personal Finance Society, January 2020
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Future focus, Society of Claims Professionals magazine, January 2020
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Subsidence, The Journal, January 2020
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What is automated underwriting?, Society of Underwriting Professionals, January 2020
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A preview of emerging risks, Society of Insurance Broking, January 2020
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2019
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SOUP: Looking back on 2019, Society of Underwriting Professionals, December 2019
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SOCP: Looking back on 2019, Society of Claims Professionals, December 2019
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SIB: Looking back on 2019, Society of Insurance Broking, December 2019
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Changes to FCA's Gabriel reporting system, Society of Insurance Broking, December 2019
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Culture shift, The Journal, November 2019
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Insurance Day of Giving 2019, Society of Insurance Broking, November 2019
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New rules for drones, Society of Insurance Broking, November 2019
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What's next?, BRisk magazine, October 2019
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Post-Brexit structuring of insurance broking firms, Society of Insurance Broking, October 2019
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The truth about insurance claims, Society of Claims Professionals, October 2019
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A day in the life of a broker, Society of Insurance Broking, October 2019
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Wellbeing in the workplace, Society of Insurance Broking, September 2019
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Out of the darkness, Personal Finance Professional, August 2019
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FCA consultation on guiding firms on fair treatment of vulnerable customers, Society of Insurance Broking, July 2019
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TCFD Reporting at Chartered Insurance Institute 2019, Society of Insurance Broking, July 2019
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What is premium finance?, Society of Insurance Broking, July 2019
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Understanding insurtech, Society of Insurance Broking, June 2019
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Pride Month 2019, Society of Insurance Broking, June 2019
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Searching for risk, Society of Insurance Broking, May 2019
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Considering claims automation, Society of Claims Professionals, April 2019
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Time to get smart on water damage, The Journal, April 2019
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Water and technology 'can' mix, Society of Insurance Broking, April 2019
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Guiding our profession, Society of Claims Professional magazine, March 2019
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What are the benefits of CPD?, Society of Insurance Broking, March 2019
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The dark side, The Journal, March 2019
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Communications to customers, Chartered Insurance Institute, February 2019
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Insuring for Brexit and stockpiling goods, Society of Insurance Broking, February 2019
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A powerful solution, The Journal, January 2019
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2018
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Supporting mental health at work, Society of Insurance Broking, December 2019
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Guiding the profession, Society of Insurance Broking magazine, December 2018
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Autumn Budget 2018, Chartered Insurance Institute, October 2018
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Registering as a CRA in the UK, Society of Insurance Broking, October 2018
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On broker wellbeing, Society of Insurance Broking, October 2018
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Taking responsibility, Personal Finance Professional, August 2018
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Risks Of Renting: Why Tenants Need Insurance Too, insurr Canada, April 2018
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Broker Focus: Starting Out As An Insurance Broker, insurr Canada, April 2018
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Aviation Risks: Insuring A Catastrophe, insurr Canada, March 2018
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2017
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Getting To Grips With Cyber Insurance, Insurance Business Canada. October 2017
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Five Reasons Why insurr Will Help Brokers, insurr Canada, September 2017
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Up In The Air: Keeping Up With Drones, insurr Canada, April 2017
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Washed Out: Solving Overland Flooding, insurr Canada, March 2017
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Living The High Life: Insurance For Marijuana, insurr Canada, February 2017
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'Driving' Autonomous Cars, insurr Canada, January 2017
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2012:
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"To Rome With Love" film review, Nerditorial, September 2012
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"The Muppets" film review, Nerditorial, February 2012
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"A Dangerous Method" film review, Nerditorial, February 2012
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"Shame" film review, Nerditorial, January 2012
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2011:
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"My Week With Marilyn" film review, Nerditorial, December 2011
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"Touch of Evil" Blu-ray review, Nerditorial, November 2011
Video and podcast recordings
​2021
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Interview with Karl Parr, SOCP board member, Society of Claims Professionals, April 2021
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Interview with Scarlet Marie Morgan, trans ambassador at Allianz, Society of Claims Professionals, March 2021
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2020
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Becoming dementia-friendly for insurers, Chartered Insurance Institute, September 2020
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Making the insurance profession more inclusive for those with a history of poor mental health, CII Radio, September 2020
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Cyber, Society of Insurance Broking, August 2020
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Fraud, Society of Claims Professionals, August 2020
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Subsidence, Society of Underwriting Professionals, August 2020
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The transformation of insurance risk: Webinar with Jeffrey Skelton from LexisNexis Risk Solutions UK & Ireland, CII Professional Focus, July 2020
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2019
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Ethics in AI in insurance: Webinar with Melissa Collett from Chartered Insurance Institute, CII Professional Focus, November 2019
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Demystifying premium finance loans: Interview with Owen Thomas from Premium Credit, Society of Insurance Broking, October 2019
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Connecting the dots: Understanding the risks of named drivers with Martyn Mathews from LexisNexis Risk Solutions, CII Professional Focus, September 2019
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Meet the SOCP board: Interview with Jeremy Trott and Sue McCall, Society of Claims Professionals, May 2019
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Senior Managers & Certification Regime (SM&CR), Society of Claims Professionals, February 2019
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Escape of water, Society of Claims Professionals, February 2019
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Ghost broking, Society of Claims Professionals, February 2019
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GDPR, Society of Claims Professionals, February 2019
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Travel and pre-existing conditions, Society of Insurance Broking, February 2019
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Client money, Society of Insurance Broking, February 2019
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Dark web, Society of Insurance Broking, February 2019
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Senior Managers & Certification Regime (SM&CR), Society of Insurance Broking, February 2019
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Car security, Society of Insurance Broking, February 2019
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Vulnerable customers, Society of Insurance Broking, February 2019
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GDPR, Society of Insurance Broking, February 2019
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2016
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insurr video demonstration, insurr, November 2016