Resume
Experience
2023
Head of Content Development and Delivery
London, UK
FutureLearn is a global social learning platform that delivers top online courses from world leading universities and brands.
Key responsibilities:
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Overseeing editorial, media and QA functions.
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Approval, development and delivery of content proposals
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Line managing a content team, including a media specialist, project manager and copywriters
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Working with third-party agencies on media production, design and course-building projects.
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Implementing a content strategy
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Supporting education partners on building commercially successful courses
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Overseeing project management functions
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Analysing performance of content on Looker data dashboards, identifying areas to improve SEO and content strategy alignment
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2022 - 2023
Community and Content Manager
London, UK
Risk Leadership Network is a global corporate membership network for risk leaders and their teams.
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Key responsibilities:
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Commissioning a content and virtual meeting calendar
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Publication of news articles, research guides and peer-led tools
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Hosting collaborative discussions on professional and technical subjects
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Account management (including data management using HubSpot CRM and Salesforce Power BI)
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New member outreach and onboarding of network services, content library and interactive tools
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2018 - 2022
Policy and Public Affairs Content Manager
London, UK
The Chartered Insurance Institute is a professional body within the financial services sector.
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Key responsibilities:
• Managing a content strategy for five websites and related products (600+ items per year)
• Creation of thought leadership material, research and insight through relationships with regulators, policymakers, technical experts and non-profit organisations
• Managing relationships with external creative agencies by commissioning projects, creating design briefs and managing a budget
• Proofreading and sign-off of social media, newsletter and marketing content
• Presenting quarterly content updates to three advisory boards
• Analysing metrics of content performance using Google Analytics and Dotmailer
• Regular speaker for podcasts, online lectures and high-profile interviews
• Member of internal D&I working groups and external workstreams improving accessibility and professionalism
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2016 - 2018
Editor
London, UK
Key Media is an international B2B publisher specialising in HR, insurance and mortgage verticals.
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Key responsibilities:
• Managing content and marketing strategy across several websites
• Commissioning and sub-editing news stories with in-house and external writers
• Contributing journalist to Insurance Business magazine
• Researching underserved market areas for new titles and platforms
• Storyboarding and narrating video tutorials
2013 - 2016
Editor
London, UK
LexisNexis is a provider of legal, government, business and high-tech information sources.
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Key responsibilities:
• Editing guidance notes across six specialist modules
• Liaising with in-house writers discussing the upkeep and development of website
• Researching and commissioning content from external writers
• Testing software and identifying UX issues with websites and CMS for updates and maintenance
• Author and invoice management (eg new edition letters, contracts, gratis copies)
2011 - 2013
Journalist
Nerditorial
UK
Nerditorial was an entertainment and current affairs website.
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Key responsibilities:
• Contributing journalist
2008 - 2012
Assistant Content and Schedule Manager
Bid Shopping
(aka Sit-Up Channels)
London, UK
Bid Shopping was a multi-platform retailer.
Key responsibilities:
• Managing broadcast schedule for digital shopping channels
• Copywriting product descriptions and text for graphics
• Managing a team of broadcast schedulers
• Providing sales analysis of product performance post-broadcast
2006 - 2007
Writing Mentor
London Metropolitan University
London, UK
CETL Writing Centre is a peer-to-peer support resource at London Metropolitan University.
Key responsibilities:
• Providing personal and informal drop-in support for university students
• Proofreading academic assignments
• Delivering seminars and tutorials on writing at an academic level
• Creating study guides on grammar, structuring and referencing
Education
2007 - 2009
Goldsmiths University of London
MA Twentieth Century Literature and its Cultural Contexts
2004 - 2007
London Metropolitan University
BA English Literature